If you have won an auction with NameJet and received an email that we refunded your order and temporarily disabled your account, please follow the instructions below.
Submit a request with the following documents:
- A copy of the front and back of the credit card on file for your account with us.
- A copy of the first page of your paper credit card statement showing the matching name/address for your credit card.
- A copy of the account holder's COLOR photo identification that matches the name on the credit card, such as a passport or other government issued document with a picture.
- A completed and signed copy of the Verified Bidder Form. This form authorizes NameJet to charge your credit card for domains purchased in your account.
Once we receive your information, we'll review your request. If approved, we will re-enable your account and update the ticket. You will then have a Verified Bidder status which removes all restrictions from your account.
We'll do all that we can to process and approve your account promptly and reprocess your order, however we cannot guarantee approval.