Payments for NameJet auctions will first be deducted from your account balance if you have added funds.
If there are insufficient funds in the account balance, then the credit card you have on file will be charged for any remaining amount due for applicable auctions.
Once a domain is awarded to you, it takes a few hours for our system to process the credit card on file. Our system will attempt to process the oldest domains awarded first (see Oldest Pending Payment Domains Will Process First). Please keep in mind that all credit card payments are automatic. There is no way to manually process a credit card payment on our system.
To confirm whether or not your domains have been successfully billed:
- Log into your account
- Click on Auctions Report
- Select Auction Status > Pending Payment or Past Due and click Filter.
If you see domains in Pending Payment status and more than a few hours have elapsed since the domains were awarded to you, our system has not successfully billed your credit card.
If your payment has not processed:
- Click on Billing Details
- Check the accuracy of and/or re-enter the credit card number, expiration date, CVV2 number and billing address.
- Check to ensure that there are no non-English or accented characters in the billing information, as our credit card processor cannot parse these.
Once updated, our system will automatically attempt to bill the credit card every hour. Please note that to avoid excessive pre-authorizations, our system will only attempt to bill a declined credit card twice in a 24-hour period for the duration of the grace period (see Payment Due Dates).
If your credit card is still not processing, you may need to contact your bank and approve the merchant NameJet. As we are an internet company attempting to charge the same amount several times, sometimes they decline for your protection.
Once we have successfully received payment for the domain, you will receive an email order confirmation. That will be your indication that the domain has been placed in your account with the appropriate registrar (see How to Manage Domain Names You Have Won).